Frequently Asked Questions

 

1. Are your squid jigs tested for real fishing conditions?

Absolutely. All X-SEM jigs undergo rigorous on-water testing by experienced anglers across a range of real-world conditions before launch. This ensures every lure performs consistently in Australian coastal waters.

2. Why should I trust a new brand I haven’t heard of?

X-SEM is an established lure design and manufacturing brand backed by over 20 years of industry experience. Though new to the Australian market, we are trusted by thousands of anglers globally and bring factory-direct quality and innovation at fair prices.

3. How do I know the product quality is reliable?

Our jigs are built using premium components including Japanese fluorocarbon coating, stainless steel barbs, and precision-balanced ABS resin bodies. Each batch passes a multi-point quality check to ensure durability and performance.

4. What if I’m not satisfied with the product?

We stand by our products. If you're not happy, we offer a 14-day satisfaction guarantee for unused items. Contact our support team and we’ll make it right.

5. Do you offer support or tips for beginners?

Yes! Our videos and social media provide practical tips, setup guides, and squid fishing techniques to help you get the most out of our jigs—even if you're just starting out.

6. Are your jigs beginner-friendly or only for pros?

Both. Our designs balance performance and ease of use, making them ideal for newcomers and seasoned squid fishers alike.

7. Why are your prices more competitive than other premium brands?

Because we sell direct from the factory—no middlemen, no inflated retail markups. You get premium squid jigs at honest prices, shipped locally from Melbourne.

8. What kind of results can I expect from your jigs?

Many customers report better hookup rates, especially in low light or clear water. With a wide glow range, realistic movement, and durable finish, our jigs give you a reliable edge on the water.

9. Can I choose different colours and sizes?

Yes. Each model includes multiple colour options and size selections. You can choose your preferred setup on each product page.

10. Is local shipping available in Australia?

Yes, we ship locally from Melbourne. Orders are usually dispatched within 1–2 business days.

11. How much is shipping?

Shipping is free on orders over $50. A small flat rate applies for smaller orders, shown at checkout.

12. How can I contact you?

Please visit our Contact Us page or send us an email—we’re happy to help with product advice, order inquiries, or feedback.